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Available in our Boutique
This means the product is available at our boutique on Conde de Aranda 24, so you can see it in person. Keep in mind that available products are limited, so we recommend contacting us before visiting to secure your piece.
For fountain pens, different nib sizes may have different availability and delivery times.
In stock. Ships in 24h or Only X left in stock
This means we currently have this product in stock and can ship it right away.
For fountain pens, different nib sizes may have different availability and delivery times.
In stock. Ships in X business days
This means the product is in our secondary warehouse and needs time to be transferred to our main office, inspected, and prepared for shipping.
Ships in X business days
This means the product is not currently available and must be ordered from the manufacturer, which may take around 20–30 business days. However, we always do our best to speed up the process.
Check shipping time
This appears when the estimated delivery time exceeds 30 business days.
No, you can’t use more than one discount code on the same purchase.
If a discount is already applied to your order, the system won’t allow any additional discounts. During promotions like Black Friday or for products listed under "outlet," no extra discounts will be accepted.
We’d love to help you find the perfect gift!
If you’d like to add a note or have your order gift-wrapped, just contact us.
Yes, you can place a reservation!
To reserve a product, we require a 40% deposit of the total price to place the order. Once the product arrives, the remaining balance must be paid before shipping.
Reservations can be paid via PayPal or bank transfer.
Please note: The reservation deposit is non-refundable. However, if you change your mind, you can use the amount paid toward another product.
Yes, we are authorized retailers for all the brands we carry. Every product comes with its original box and a stamped warranty of at least two years.
The warranty does not cover damages caused by use, watch straps or bracelets, or watch batteries.
Each brand’s official service center determines whether a repair is covered under warranty and provides the repair estimate.
Not all fountain pens include a converter.
You can check if a converter is included in the product description. If the pen you’re interested in doesn’t come with one, feel free to contact us, and we can add it to your order.
No. Due to shipping regulations, lighters cannot be shipped with gas.
Iguana accepts the following Payment Methods:
CREDIT & DEBIT CARDS
Visa, Visa Electron, Mastercard, Amex (only for online purchases)
We are not responsible for any transaction fees or currency exchange charges your bank may apply.
BANK TRANSFER (only for purchases in euros)
PAYPAL
Please note that from now on, a 3% fee will be applied to refunds for purchases made via PayPal.
CASH (only in-store)
Absolutely!
Our e-commerce platform complies with the Payment Card Industry Data Security Standards (PCI DSS), ensuring we follow the industry's strictest security guidelines. This guarantees you a private, secure, and reliable shopping experience.
Yes! To request an invoice for your order, please email us at info@iguanasell.com with your billing details, and we’ll send it to you.
The Eco-Ticket is your order receipt in digital format, available as a PDF. It replaces the paper receipt that used to be included in online orders.
The Eco-Ticket is our way of reducing paper waste and minimizing our environmental impact.
Payment is charged at the time of purchase:
PayPal payments are processed immediately.
Credit/debit card or bank transfer payments may take 1–2 business days to reach us.
Iguana's customers get free shipping* on orders over $1000 AUD (for Australia and New Zealand only).
For orders under $1000 AUD, we cover up to $30.
For orders under $500 AUD, shipping fees apply.
Shopping from a different country?
Please note that shipping costs may vary. Feel free to contact us for any questions or more details.
*Free shipping is subject to conditions. Exceptions may apply depending on the delivery area or if the package size and weight exceed certain limits. Contact us for more details.
We cover customs fees for the following countries:
OCEANIA:
EUROPE:
AMERICA:
ASIA:
If your country is not on this list, we do not cover customs fees. In that case, we will refund the 21% Spanish VAT, but you will need to handle customs and import fees yourself.
Please, contact us so we can provide a fast solution for your payment.
If your order hasn’t shipped yet, please contact us as soon as possible to update your shipping address.
If your package has already been shipped, changing the address may incur in extra fees charged by the courier.
For more details or to update your address, reach out to us.
All packages are sent via express service.
Delivery time is:
3-5 business days for Australia, New Zealand, USA and the rest of the world
1-2 business days for Europe
If your package has to go through customs, it might face a slight delay depending on customs agents.
Keep in mind that during peak seasons, like Christmas, orders may take longer than usual.
REMEMBER, YOU MUST SIGN FOR THE PACKAGE.
For worldwide shipment we work with DHL Express.
No, due to the signature requirement of our courier company, we do not ship to P.O. Boxes (except in Qatar and Saudi Arabia).
If your package shows signs of being opened or tampered, please refuse the delivery and/or ask the courier to note the package's condition in their system.
Get in touch with us so we can help you out with this situation.
If you want to repair your item, we can manage the process for you.
Kindly note that it is the manufacturer that determines whether the repair is covered under warranty or not, as well as the repair cost.
Depending on the case, shipping and handling costs may apply, in addition to the repair cost determined by the brand if the item is not under warranty.
The warranty does not cover damages caused by use, nor watch straps, bracelets, or batteries.
Different cases:
1. If your product is under warranty, we will manage its repair free of charge with the official brand. You will only need to pay the return shipping costs, according to the applicable rates.
Return shipping costs for the item to be repaired (to Iguana):
All rates may increase if the delivery address is outside DHL's standard service areas.
2. If your product is NOT under warranty, in addition to the return shipping costs for the item to be repaired, the shipping costs for the repaired item must also be covered, according to the applicable rates, as well as the repair cost determined by the official brand.
Shipping costs for the repaired item (from Iguana):
3. If you did not purchase the product from Iguana, we do not provide this service.
If your order hasn’t been shipped yet, you can cancel it for free. Just send us an email at info@iguanasell.com as soon as possible so we can process the cancellation before your items leave our offices.
Please note that from now on, a 3% fee will be applied to refunds for purchases made via PayPal.
Also, keep in mind that personalized products, made-to-order items, or special orders can’t be canceled once the process to fulfill them has started. If you're not sure whether your product falls into one of these categories, feel free to reach out to us.
Yes! Once you receive your product, you have 30 days to return or exchange it (starting from the day your package arrives).
To get a full refund, the product must:
If these conditions aren’t met, we won’t be able to issue a full refund, and any loss in value will be deducted from the amount refunded.
Please note that return and exchange shipping costs are not covered.
Yes, customers are responsible for the return shipping costs. To make the process easy, Iguana offers a fast, simple, and secure return service.
Return shipping costs:
Prices may increase if the return address is outside standard delivery zones.
If you’re returning a product due to a defect or damage, Iguana will cover the return cost.
If you're exchanging your product and the new order total is over $1000 AUD (for Australia and New Zealand only), the new shipping is free. For orders below this amount, shipping fees will apply. Contact us for a quote
Special orders, personalized items, and made-to-order products can’t be exchanged, returned, or refunded, as stated in RDL 1/200. This includes, for example:
For smartwatches, they must be returned unpaired, not registered, and reset to factory settings. If the smartwatch has been registered or used, we won’t be able to issue a full refund.
If you're unsure whether your product falls under these categories, feel free to reach out to us!
If the product you received isn’t what you ordered or has a factory defect, contact us at info@iguanasell.com so we can find the best solution for you.
As long as the product hasn’t been used, we’ll provide you with a prepaid return label so you can send it back for free. You can choose to:
If the product is damaged due to misuse, regardless of the timeframe, it cannot be replaced or exchanged. However, it may be possible to repair it under the terms of the warranty.
In order to request a return or exchange, please contact us so we can start our Prepaid Return Label System.
What is Iguana’s Prepaid Return System?
To ensure a simple, affordable, fast, and secure return process, Iguana, together with DHL Express, offers a special-rate return system that allows you to send back your product in just three steps:
Please note that if you choose to send the package on your own without using our prepaid label, Iguana will not be responsible for any costs, damage, or loss.
The refund will be issued to the same payment method used for the purchase.
Once we receive the request, the cancellation and the refund of your order usually takes 1-3 business days. Once it’s approved, the timing depends on the payment method:
Kindly note that for returned items, this process starts as soon as we check the conditions of the product.
Once we receive the product at our offices, we’ll check its condition and process a refund using the same payment method you chose at checkout.
Kindly note the return fee will be deducted from the refund. Also, in case the return is partial (part of the order was kept) and the kept product's value is under $150, the initial shipping fee will also be deducted.
We usually try to issue refunds within 2 business days after receiving the product, but depending on the volume of orders and returns, it could take up to 7 business days. Keep in mind that the time it takes for the money to appear in your account ultimately depends on your bank.
Either way, we’ll notify you as soon as we process the refund.
Hours:
Monday to Friday from 9:00 PM to 6:00 AM
Saturday from 9:00 PM to 0:00 AM
