Yes, we are an Official Authorized Dealer for Caran d'Ache (as well as for all our brands).

Your order will include your brand new Caran d'Ache in its original packaging, complete with all official Caran d'Ache documentation and paperwork, along with a stamped Caran d'Ache official warranty.

Please note that the warranty does not cover damage caused by use, and for watches, it does not cover straps, bracelets, or watch batteries.

You can return your product by January 15th, 2025.

Refund Options: You can choose between a gift card, which is issued almost immediately after we receive the returned item, or a refund to your original payment method, which may take 5 to 10 business days to appear in your account, depending on the original payment method.

To qualify for a full refund, the product must:

• Be in perfect, unused condition.
• Show no visible signs of use.
• Include the original packaging.
• Have all official documents and accessories.

Our customer service team is always here to help with any questions.

Please contact us by clicking here.

Yes, we offer free express shipping with DHL Express on all orders over 1,000 AUD within Australia and New Zealand.

For orders below this amount, shipping costs are calculated at checkout.

The final price you pay includes delivery to your address with no additional costs.

All orders are shipped with a tracking number, allowing you to monitor your delivery at any time.

Once your order leaves our warehouse, you’ll receive an email with the tracking details.

If you have any questions, our customer service team is here to help. Click here to contact us.

No, there are no additional shipping or fees — the price you pay at checkout is the final price for delivery to your address in Australia or New Zealand.

All orders come with a tracking number, allowing you to monitor your delivery at any time.

Product availability is displayed on each item’s page, just above the “Add to Cart” button.

Here’s what each status means:

“In stock, ships within 24 hours” or “Only X units in stock” means that the product is available in our warehouse and can be dispatched the next business day after you place your order.

“In stock, ships within X days” indicates that the product is in our additional warehouse, and we need a few days for quality control before dispatching it.

“Check delivery date” shows that the product is available, but we need to confirm the exact delivery date with the brand. Once your order is placed, we will contact the manufacturer to provide an estimated delivery time.

Our customer service team is always here to help with any questions.

Please contact us by clicking here.