Esterbrook Estie Sea Glass Fountain Pen, Gold plated, ESG816
$281.00
Esterbrook Estie Sea Glass Fountain Pen, Gold plated, ESG816
$281.00
FREE SHIPPING OVER $1000 AUD | THE SALE IS HERE!
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FREE SHIPPING OVER $1000 AUD | THE SALE IS HERE!
I bought this pen assuming I would receive the only colour I have seen this site advertise in respect the Esterbrook Estie Sea Glass Fountain Pen. What I received was an extremely pale version of the colour advertised by them. When I contacted Iguana, they stated that this make and model comes in all types of shades and that those who tend to buy it ask that the correct colour be sent to them. I asked if they could replace the pen, only to be told that I would be charged £9.80 x2 for shipping. They did not take responsibility for not advising that this pen may not arrive in the colour ordered and compounded that by charging shipping fees as ‘technically’ this was not a defect. I advised I would return the pen and would like a refund. They explained I would only be charged £9.80 but on receiving notification of the refund today, they have charged £19.80. Needless to say, I won’t be using them again. They were quick in their responses but did not take responsibility for what i deem to be their mistake.
Alles 1a
Très belle qualité pour ce stylo original dont la plume glisse merveilleusement sur le papier. Une belle acquisition !
Yes, we are an Official Esterbrook Authorized Dealer (as well as for all our brands).
With years of experience in the luxury market, we guarantee authenticity and quality.
Your order will include a brand-new Esterbrook in its original packaging, complete with all official Esterbrook documentation and paperwork, along with a stamped Esterbrook official warranty.
Please note that the warranty does not cover damage caused by use, and for watches, it does not cover straps, bracelets, or watch batteries.
Our customer service team is always here to help with any questions.
Please contact us by clicking here.
You can return your product within 30 days of delivery.
Refund Options: You can choose between a gift card, which is issued almost immediately after we receive the returned item, or a refund to your original payment method, which may take 5 to 10 business days to appear in your account, depending on the original payment method.
To qualify for a full refund, the product must:
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Yes, we offer free express shipping with DHL Express for all orders over $150 within the United States.
All orders come with a tracking number, allowing you to monitor your delivery at any time.
There are no additional costs or fees—the price you pay at checkout is the final price of the item delivered to your address, with delivery within 48-72 hours for in-stock items, depending on your location.
No, there are no additional costs or fees.
The price you pay at checkout is the final price of the item delivered to your address.
All orders come with a tracking number, allowing you to monitor your delivery at any time.
Product availability is displayed on each item’s page, just above the “Add to Cart” button.
Here’s what each status means:
“In stock, ships within 24 hours” or “Only X units in stock” means that the product is available in our warehouse and can be shipped the next business day after placing your order.
“In stock, ships within X days” indicates that the product is in our additional warehouse, and we need a few days for quality control before shipping it.
“Check delivery date” shows that the product is available, but we need to confirm the exact delivery date with the brand. Once your order is placed, we will contact the manufacturer to provide an estimated delivery time.
Our customer service team is always here to help with any questions.
Please contact us by clicking here.
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